Privacy Policy - Grape Tree
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Privacy Policy

J/G Foods LTD trading as Grape Tree privacy policy is to outline our commitment to protect your personal data.

Any personal information gathered is controlled by:

J/G Foods LTD
Units 3 & 4
Dandy Bank Road
The Pensnett Estate
Kingswinford
DY6 7TD

Your privacy is important to Grape Tree, please take time to read our privacy policy to understand how we use, share and retain your personal information. This privacy policy does run in accordance with the Data Protection Regulation (GDPR) from 25th May 2018.

Please read this policy and terms and conditions carefully and, should you have any further questions please email us at [email protected] By continuing to access the website then we understand you to have confirmed and agreed to them.

What information do we collect?

We collect information about you when a new account is registered this is called Personal Information which is as follows:

  • Full Name
  • Address
  • Contact details (Email address, telephone number)
  • Your purchase history with Grape Tree
  • Payment details (only when a purchase has been made)

We also collect this information if you take part in our competitions, promotions or surveys.

Your contact details will be collected if you directly contact us using the contact form on the website.

Analytics will also be collecting information on how you and others use www.grapetree.co.uk . Information that will be collected is your IP address and the operating system you may be using.

What Do We Do With The Information Gathered? 

We collect your personal information here at Grape Tree so we can provide you with a personalised experience when using our website. This lets us tailor offers, promotions and services that suit you and your needs.

  • We personalise emails, offers and promotions for you.
  • We are able to manage and operate your online account.
  • Process online orders.
  • Let you know about information updates to Grape Tree.
  • Manage competitions, promotions and customer surveys.
  • We may contact you by email, phone or mail for market research purposes.
  • We share your name, email address and the product/service you purchased (as obtained during the order process) with Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback in order to improve our products and services.

Marketing 

With your agreement, we may contact you by email, post or telephone regarding:

  • Promotions, offers and new products at Grape Tree.
  • Store updates and information.

You can chose for us not to contact you by:

  • Unsubscribing via our emails.
  • Contacting us asking to not be contacted.
  • Call us on 01384 278639
  • Email us at [email protected]
  • Write to us:  J/G Foods t/a Grape Tree, Dandy Bank Road, The Pensnett Estate, Kingswinford, DY6 7TD.

Cookies

Grape Tree uses cookies and similar technologies to be able to recognise return customers and to facilitate and improve the user browsing experience.

A cookie is a small file sent from a Web server to your computer whenever you visit a website. If you return to a website later, you web browser sends a small file to the server to notify the website of any previous activity you engaged in on the site.

The information that is collected by cookies is:

  • IP address
  • Geographic location of the device
  • Browser type
  • Date and time of your visit
  • Demographics
  • Page views
  • Pages visits and elements clicked

We may use cookies on our website or in our emails to assist in us collecting and analysing this information. We use these analytics to be able to improve the user experience, deliver relevant content and measure effectiveness of our advertising and promotions.

Managing Cookies

If you would like to manage the cookies placed on your computer or device here are some options.

If you do not want information collection through the use of these technologies, there is a simple step which most browsers allow you to automatically decline many of these technologies or to be given the choice when visiting a website.

You can also delete cookies stored in your browser after you have visited the website. This does not mean you won’t continue to collect cookies for future browsing sessions, it means you have the ability to delete your cookies after visiting a website.

If you share content via Grape Tree social networks, you may be sent cookies from these websites. We don’t control or manage the sending of these cookies.

Advertisement Tracking 

If you chose to visit the Grape Tree website via our advertisements, we may collect information such as which advertisements were viewed, how often they were clicked and what actions were taking after viewing these advertisements. This helps us understand and improve our advertising.

Browser Settings 

You can manage the cookies on your computer and devices by clicking the ‘help’ menu on most browsers. This will display more information about cookies and how to manage them.

Other Ways Your Personal Information Is Collected 

Social Media – Grape Tree has social media platforms which allows users to follow, share content and interact with. By liking, commenting and sharing content you chose to disclose your information on such services which then may become public information, and may be available for visitors of the social media to view.

Competitions – If you enter into a competition that is hosted by Grape Tree, we may use information you provide to administer these competitions. Terms and conditions of these competitions will be displayed on the Grape Tree website or in the ‘notes’ section on social media.

Marketing – Grape Tree may use your personal information to send you marketing – related materials (including emails) related to Grape Tree. This is in accordance to your email preferences. By ticking the tick box receive promotional e-mails, you agree to receive marketing material from Grape Tree.

For further information on cookies can be found at http://www.allaboutcookies.org/

Security

Here at Grape Tree we are committed to ensuring that your information is secure. We follow industry standards to protect any information that we collect. If you have any questions regarding the security of your information please contact us – [email protected]

We will never disclose or share your data with other companies for marketing purposes.

Public Forums 

Our website offers blogs and reviews accessible to the public. Any information shared on these will be made public and may be read. If you would like any comments/reviews removed please email us at [email protected] (We may not be able to remove all personal information that is displayed).

Updates To Our Privacy Policy 

We may change this Privacy policy from time to time as we add new products, promotions, advertisements or offers. We will also update this policy is accordance with updates to our technologies, software and law changes.

To Review Or Delete Your Personal Information 

You may request access to your personal information at any time. You may request us to update your personal information at any time. You can also request to have your Grape Tree account deleted. If you have any queries regarding this Privacy Policy or wish to make a change to your personal information contact us via the following: Telephone: 01384 278639 Email: [email protected] Address:  J/G Foods LTD Units 3 & 4 Dandy Bank RoadThe Pensnett Estate Kingswinford DY6 7TD

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