Any personal information gathered is controlled by:
J/G Foods LTD
Units 3 & 4
Dandy Bank Road
The Pensnett Estate
Please read this policy and terms and conditions carefully and, should you have any further questions please email us at [email protected] By continuing to access the website then we understand you to have confirmed and agreed to them.
What information do we collect?
We collect information about you when a new account is registered this is called Personal Information which is as follows:
- Full Name
- Contact details (Email address, telephone number)
- Your purchase history with Grape Tree
- Payment details (only when a purchase has been made)
We also collect this information if you take part in our competitions, promotions or surveys.
Your contact details will be collected if you directly contact us using the contact form on the website.
Analytics will also be collecting information on how you and others use www.grapetree.co.uk . Information that will be collected is your IP address and the operating system you may be using.
What Do We Do With The Information Gathered?
We collect your personal information here at Grape Tree so we can provide you with a personalised experience when using our website. This lets us tailor offers, promotions and services that suit you and your needs.
- We personalise emails, offers and promotions for you.
- We are able to manage and operate your online account.
- Process online orders.
- Let you know about information updates to Grape Tree.
- Manage competitions, promotions and customer surveys.
- We may contact you by email, phone or mail for market research purposes.
- We share your name, email address and the product/service you purchased (as obtained during the order process) with Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback in order to improve our products and services.
With your agreement, we may contact you by email, post or telephone regarding:
- Promotions, offers and new products at Grape Tree.
- Store updates and information.
You can chose for us not to contact you by:
- Unsubscribing via our emails.
- Contacting us asking to not be contacted.
- Call us on 01384 278639
- Email us at [email protected]
- Write to us: J/G Foods t/a Grape Tree, Dandy Bank Road, The Pensnett Estate, Kingswinford, DY6 7TD.
A cookie is a small file sent from a Web server to your computer whenever you visit a website. If you return to a website later, you web browser sends a small file to the server to notify the website of any previous activity you engaged in on the site.
The information that is collected by cookies is:
- IP address
- Geographic location of the device
- Browser type
- Date and time of your visit
- Page views
- Pages visits and elements clicked
If you would like to manage the cookies placed on your computer or device here are some options.
If you do not want information collection through the use of these technologies, there is a simple step which most browsers allow you to automatically decline many of these technologies or to be given the choice when visiting a website.
You can also delete cookies stored in your browser after you have visited the website. This does not mean you won’t continue to collect cookies for future browsing sessions, it means you have the ability to delete your cookies after visiting a website.
If you share content via Grape Tree social networks, you may be sent cookies from these websites. We don’t control or manage the sending of these cookies.
If you chose to visit the Grape Tree website via our advertisements, we may collect information such as which advertisements were viewed, how often they were clicked and what actions were taking after viewing these advertisements. This helps us understand and improve our advertising.
You can manage the cookies on your computer and devices by clicking the ‘help’ menu on most browsers. This will display more information about cookies and how to manage them.
Other Ways Your Personal Information Is Collected
Social Media – Grape Tree has social media platforms which allows users to follow, share content and interact with. By liking, commenting and sharing content you chose to disclose your information on such services which then may become public information, and may be available for visitors of the social media to view.
Competitions – If you enter into a competition that is hosted by Grape Tree, we may use information you provide to administer these competitions. Terms and conditions of these competitions will be displayed on the Grape Tree website or in the ‘notes’ section on social media.
Marketing – Grape Tree may use your personal information to send you marketing – related materials (including emails) related to Grape Tree. This is in accordance to your email preferences. By ticking the tick box receive promotional e-mails, you agree to receive marketing material from Grape Tree.
For further information on cookies can be found at http://www.allaboutcookies.org/
Here at Grape Tree we are committed to ensuring that your information is secure. We follow industry standards to protect any information that we collect. If you have any questions regarding the security of your information please contact us – [email protected]
We will never disclose or share your data with other companies for marketing purposes.
Our website offers blogs and reviews accessible to the public. Any information shared on these will be made public and may be read. If you would like any comments/reviews removed please email us at [email protected] (We may not be able to remove all personal information that is displayed).
To Review Or Delete Your Personal Information