Terms and Conditions
1. Grape Tree
10. Loyalty Card
1. Grape Tree
a) “Grape Tree” is the trademark or registered trademark of JG Foods Limited.
b) The material in the Web Site is copyright to JG Foods limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
2. Contacting Us
a) Our contact address is:
JG Foods Ltd,
Dandy Bank Road,
The Pensnett Estate,
Please note that this address is our Head Office and is purely a manufacturing and warehousing location. As such we are unable to serve retail customers, you can find your nearest branch using our store locator.
Should you have an enquiry for Head office then please email us in the first instance. Alternatively, if your query is regarding an online order or website query then you can contact our online team by email or telephone on 01384 596202.
Our online opening hours are Monday to Friday 7am – 5pm. Outside of these hours please email us and we will respond to your query.
3. Web Site Information
a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
4. Description of Products
a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
5. Ordering Products
a) You may order products from the Web Site by submitting a completed order form through the check-out procedure. Please note: We are unable to guarantee the availability of all products listed on our website in each of our stores. We would recommend contacting your preferred store before making a special trip.
b) In order to benefit from multi-buys such as Buy One Get One free offers or three for two offers, customers should remember to order the full multiples – for example: 2 packets for the Buy One Get One Free, or 3 packets for a three for two offer.
c) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
6. The Price and Payment
a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
c) Payment is made by credit card or PayPal at the time we accept your order, (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.
d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
e) Please note that with all items that are shown as discounted (“50% off” etc) the price shown already includes that discount. For example a product shown as £4.99 and 50% off would normally be priced at £9.99.
7. Delivery of Products
Our standard delivery is £5.99 within the UK. We regret that we are no longer able to ship orders to the Republic of Ireland or mainland Europe.
|Mainland UK Services||Price|
|Standard Delivery including Northern Ireland/Northern Scotland||£5.99|
This service is comes with full order tracking, allowing you to follow the progress of your parcel online and via email and text message notifications from the moment it enters our courier’s network.
Once your order has been collected from us you will receive a confirmation email from us letting you know that the delivery is on its way. Our courier will then contact you separately with your tracking details.
On the day of delivery you will be sent a notification letting you know what hour your order will be delivered (e.g. between 12pm and 1pm) and if you are not going to be in at that time you can rearrange delivery by responding to the message.
Please note that parcels are only delivered Monday to Friday, not on Saturdays, Sundays or Bank Holidays.
Delivery is FREE* on all UK Mainland orders over £35. Please note that this free delivery threshold is subject to change at the discretion of the business. Any orders above 30kg in weight (including packaging) may be subject to additional charges. *Postcode exclusions apply, should this affect your order please contact us for further details.
c) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
d) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
e) Please take care when opening parcels with a knife or other sharp object as this may pierce the products within and any products inadvertently opened in this manner will not be eligible for exchange or refund. We recommend removing the tape on the box by hand.
Delivery of Online Vouchers
Online vouchers purchased on the website are sent out directly via email in the form of a coupon code as soon as an order is placed. We also include a paper copy that the recipient can print should they wish to give as a gift. By default these go to the email address listed in the order, if your voucher purchase is a gift for someone and you would like to send it to them by email then please let us know using the ‘order notes’ section of the checkout form and we will send the voucher to the recipient you choose.
Please note that these codes are valid for online use only.
8. Checkout Process
We accept payment by all major credit cards via our Barclays payment portal as well as PayPal. You can select your preferred payment method on the checkout page.
If you do encounter any issues you can contact our team on 01384 596202 and someone will be able to help you. Our online opening hours are Monday to Friday 6am – 6pm and Saturday 6am to 11am. Outside of these hours please email us and we will respond to your query.
Please note that for offers to work correctly and the discount to be applied to your shopping, the total number of products involved in that offer need to be added to the basket. For example if a particular product is Buy One Get One Free, two must be added to the basket, in the case of 3 for 2, three must be added and so on.
All discounts are applied at the basket before checking out. 3 for 2 offers are calculated on the cheapest items free.
Our offers and promotions are subject to availability. We have the right to withdraw offers without notice.
9. Cancelling Orders
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
b) If you cancel your order after we have dispatched the products, then you must return the products to us at the address mentioned above in section 2. The products should be returned unused, in a reasonable condition and at your own expense.
c) You may also return individual items to us at the same address inline with the guidelines above. Again these must be unused, in a reasonable condition and with postage costs at your own expense.
10. Loyalty Cards (In Store Only*) Terms & Conditions
The Loyalty Card remains the property of JG Foods Limited t/a Grape Tree at all times.
To qualify for loyalty card registration, customers must provide a current, valid email address at the point of obtaining a card in store.
Loyalty Cards must be registered in store to allow qualifying purchases to be made and points awarded accordingly. Any loyalty points not redeemed within a 24 month period (as of 24th April 2018) will expire.
From time to time we reserve the right, at our sole discretion to vary (either increase or decrease) the number of Points accrued on qualifying purchases, or to change how Points are accrued.
We will notify you of any changes we make by updating these terms on this website.
As a store Loyalty card holder, we will endeavour to offer you:
• 1 Point for every full pound spent
• Periodic vouchers or notification of exclusive special offers and bonus point opportunities
The current redemption rate as at 01.06.17 is 2p for every point earned.
Points can only be added or redeemed upon presentation of your Card at the till when paying. Points are not able to be added retrospectively should your card fail to be presented or should the store EPOS system be “offline”. At this stage the loyalty system is not available for online purchases.
Points earned during a visit will not be available for redemption until the next working day. Your points balance on your receipt will not always account for points collected that day.
Points may only be redeemed against goods and have no monetary value.
If we refund you for purchases that attracted Points, we reserve the right to deduct these Points from your Points balance.
You will not accrue Points on purchases that are fully paid for by redeeming previously awarded points. If you part-pay for a purchase by redeeming Points, you will only accrue Points on the balance of the purchase above the value of the points redeemed.
The management of JG Foods Limited t/a Grape Tree reserve the right to amend or change any of the above conditions without notification. The issue of new terms and conditions and subsequent use of the card will be deemed as acceptance by the customer.
We reserve the right to postpone or cancel a Loyalty card or withdraw the Loyalty Card scheme and will be under no obligation to provide reasons for doing so.
Any personal details provided to Grape Tree will not be shared with third parties.
*At present it is not possible to register loyalty cards, check points balance or, collect points on online purchases at grapetree.co.uk.
Each year at Grape Tree as a business we select a charity to give our full support to. This year we are proud to be supporting the ‘Look Good, Feel Better’ cancer charity which provides practical free services, including hair and beauty advice, for women and teenagers who are struggling with the visible side effects of cancer treatment to help improve their self-confidence.
The charity has been running for 22 years and hold workshops in 91 hospitals across the UK. To find out more visit: http://www.lookgoodfeelbetter.co.uk
Grape Tree in-store vouchers given for prize draws, competitions and at the discretion of the business are only valid in store and the terms and conditions of use are:
1. This voucher can only be exchanged for goods in Grape Tree stores in the United Kingdom.
2. The voucher can be redeemed in exchanged for goods of equal value or as part payment for goods of a higher value in a single transaction.
3. This voucher cannot be exchanged for cash and change will not be given when exchanged for goods of a lower value.
Should you have any queries regarding the receipt or redemption please email us in the first instance.